Supporting Care Quality Commission inspections

Contact Samir Jeraj

The Care Quality Commission (CQC) carry out focused inspections of care services in the UK to make sure that hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high-quality care.

The Race Equality Foundation is supporting CQC in this work, particularly with regards to services for service users from black and minority ethnic backgrounds.

Supporting CQC dementia inspections

The Care Quality Commission (CQC) carried out focused inspections of some 150 care homes and acute hospitals to review how people with dementia are cared for in England.

CQC explored the care and support that these services provide for people with dementia and in doing so, drew common themes on what works well and what needs to improve on a national level.

Specifically, these inspections focused on:

  • how people living with dementia are supported to maintain their physical and mental wellbeing
  • how effective care can reduce admissions to hospital from care homes and avoid unnecessarily lengthy stays
  • how care services can work together when there is a need for people to move between services.

All of CQC’s inspections were unannounced. For every service inspected, CQC published a report detailing its judgments and any required improvements.

As well as this, CQC published a national report Cracks in the pathway, which highlights the key themes on a national level.

Our work
The Race Equality Foundation supported CQC in this work by gathering the experiences of black and minority ethnic people with dementia, the relatives and friends of people with dementia and their carers in dementia services. This included feedback on their experiences of moving between hospitals and care homes (for both emergency and non-emergency admissions).  The Foundation’s work informed part of the commentary for the national report.

Supporting CQC mental health crisis care inspections

The Care Quality Commission (CQC) carried out inspections of 15 local authority areas in England to assess the quality of mental health crisis care.

CQC explored the care and support that these services provide for people experiencing a mental health crisis and in doing so, draw common themes on what works well and what needs to improve on a national level.

Specifically, this work focused on people who:

  • go to accident and emergency departments
  • use specialist mental health services
  • are detained by the Police under Section 136 of the Mental Health Act

All of CQC’s inspections were unannounced. For every service inspected, CQC published a report detailing its judgments and any required improvements.

As well as this, CQC will published a national report in June, which will highlight the key themes on a national level.

Our work
The Race Equality Foundation supporting CQC in this work by gathering the experiences of black and minority ethnic people who had experienced mental health crisis, their relatives and friends, and their carers and advocated. This work will form part of the commentary for the national report.

Supporting CQC end of life inspections

The Care Quality Commission (CQC) carried out inspections of 20 Clinical Commissioning Group areas in England to assess the quality of end of life care.

End of life care is the care received by people who are likely to die in the next 12 months. It includes care in the last days and hours of life, and care after death, including bereavement support for families and loved ones.

There is evidence that the quality of end of life care is different in different areas, and for different groups of people. This work focused on:

  • people with a diagnosis other than cancer
  • people aged over 75
  • people with dementia; People from BAME groups and
  • other groups of people who may have specific needs, such as people with mental health needs, people with learning disabilities, people who identify as LGBT, people who are homeless, prisoners, Travellers and Gypsies.

As with other inspections, CQC will publish a report for each area detailing its judgements and any required improvements. They will also publish a national report later in the year, which will highlight the key themes on a national level.

Our work
The Race Equality Foundation supported CQC in this work by gathering the experiences of black and minority ethnic people, homeless people and prisoners; their relatives and friends, and their carers and advocates. This work will form part of the commentary for the national report.