The importance of helplines cannot be underestimated in the current health and social care landscape, whether as a function of statutory health services, such as 111, or support helplines relating to specific diseases or conditions, such as helplines in mental health or cancer care and support. Helplines also play a in key role in issues around wellbeing, with helplines to support those suffering from domestic violence or being bullied, or a specific equalities groups such as children and young people.
A briefing paper has been produced by health and social care strategic partners the Race Equality Foundation, Helplines Partnership and DRUK/SOL/CHANGE Consortium. It focuses on the importance of helplines in health and social care, with reference to academic work being undertaken in Britain and internationally. It also considers issues around accessibility to helplines.