A free learning event on the use of interpretation and translation services (ITS) in healthcare has been positively received by delegates and Department of Health officials. ‘In your own words‘ was organised in partnership by the Race Equality Foundation, Sunderland City Council, Mothertongue, Everyday Language Solutions and the Department of Health, and speakers and delegates considered issues including the challenges of commissioning ITS, using ITS in mental health services and ensuring quality assurance in ITS.
The day enjoyed a strong turnout and enthusiastic debate from all involved, including speaker Renata Towlson, who described the event as ‘a rare opportunity… to meet in one place commissioning professionals, procurement representatives and small businesses specialising in providing interpreting and translation services across England’. Renata is Senior Procurement Officer at the University of Nottingham Hospitals Trust, an organisation providing services to over 2.5 million residents in Nottingham, and specialist services to a further 3-4 million people from neighbouring counties each year. Renata’s presentation highlighted some of the challenges of commissioning and procuring ITS, and worked to break down barriers between the commissioning and procurement processes.
Attendees also heard from speakers including Beverley Costa of Mothertongue, Dr Paramjit Gill, Professor Rachel Tribe, and Deputy Director for Equality and Partnerships at the Department of Health, Barry Mussenden, and workshops were also provided by DH and Language Line.
The Race Equality Foundation will continue to carry out work on the issues surrounding ITS, and further events may be organised in future. To see photos and presentations from the day, or find out more about our work on this issue:
- See the In your own words event page.
- See our Department of Health Strategic Partners project pages
- Contact Farah Islam-Barrett