Community Language Information Standard

Contact Tracey Bignall

Patient and carers who use a community language such as Punjabi, Yoruba or Farsi, may need to have good quality interpreting services to support them when using health care services. NHS England want to ensure all patients get the right care. Moreover, addressing communication barriers can help in proving choice for individuals and promoting equality and tackling health inequalities.

The Race Equality Foundation with the support of NHS England will work with NHS commissioners, local health providers, voluntary and community organisations, and patients and carers to scope, and develop a Community Language Information Standard. The Information Standard will help to commission good quality interpreting services across the NHS. The Standard will be informed and developed through a series of engagement events in Bristol, London, Manchester and Newcastle, and a survey delivered to health commissioners, providers and practitioners.

In developing Community Languages Information Standard the work will address what ‘good’ looks like, support the development of an Equality Impact assessment of the standard and how to embed quality in the commissioning and delivery of an interpreting service.

The engagement and consultation events will take place in the summer.

  • 21 June, 1.00pm – 4.00pm, Newcastle
  • 14 July, 12.30pm – 4.00pm, Bristol
  • 18 July, 12.30pm – 4.00pm, Manchester
  • 20 July, 10.00am – 1.30pm, London
  • 28 July, 10.00am – 1.30pm, London (commissioner and policy leads)

If you cannot attend the event but are a commissioner and/or policy lead, we would appreciate it if you could fill in this online survey.

For further information, contact Tracey Bignall at Race Equality Foundation on 020 7428 1884 or email and Ranjit Senghera, Senior Manager Equality & Health Inequalities, EHIU, NHS England.