Making personalisation and integration a reality

Contact Samir Jeraj

This event was organised in partnership between NCF/VODG/Sue Ryder, Race Equality Foundation, NAVCA, Age UK, CSV, DRUK/CHANGE, NACRO/CLINKS, National Council for Palliative Care, FaithAction, National LGB&T Partnership, Mental Health Providers Forum, Health, Work and Wellbeing Group and Women’s Health and Equality Consortium.

Making health and social care support truly personal continues to be an aspiration and a challenge.  A number of initiatives (NHS Health and Social Care Act, Better Care fund, personal budgets, integration pioneers and personal health budgets) as well as action on the part of agencies and professionals have attempted to give additional impetus to the user-led movement for change, however, the evidence suggests that at best the experience of service users is variable.

This seminar sought to understand what has aided progress in developing personalisation and integration and examine ways that barriers have been addressed to deliver greater choice and control.  The exploration of evidence and experiences helped identify practice that can be replicated to achieve change across geographical areas and across communities, at the same time as identifying lessons for national and local policy makers.  Wherever possible attention was paid to the cost of process of change as well as the benefits (savings, improvements in quality of life, wellbeing outcomes, independent living, amongst others).


This seminar explored:

  • developments in personalisation;
  • how developments in the integration of health and social care have progressed personalisation;
  • examples of good/better practice in personalisation and integration;
  • the role of voluntary and community sector in delivering change; and
  • ways to ensure personalisation and integration promote equality.



  • were better informed about what works in personalisation for a diverse range of services users
  • had a better understanding of how the diverse range of voluntary and community sector can best play a part in this process of change
  • had an improved understanding of how the various stakeholders can work together to achieve change